Frequently Asked Questions about ISTRAM
If you are considering purchasing ISTRAM, you can consult the information provided here, which attempts to answer some of the frequently asked questions received by our technical and sales departments.
If, after reviewing this information, you still have any questions that we haven’t answered, please don’t hesitate to contact us. We will be happy to assist you.
The program’s modular structure allows investment to be tailored to each client’s needs. The digital mapping module is the program’s core component; the other applications cannot function without it. Additional program components (see features) can be added as required.
ISTRAM offers a pricing policy in accordance with market forces. When a company wishes to acquire a significant number of licenses, it receives a discounted offer, which varies depending on the volume purchased. Our sales department is at your disposal; please contact us.
The data processed by the application is 100% compatible between versions, meaning that projects calculated by an older version of Istram can be loaded without any issues. Unlike other applications, our developers take special care to maintain this functionality.
The program licenses (comprising one or more modules) are associated with an annual maintenance contract (which must be renewed to benefit from the associated services) that grants the right to unlimited downloads of the version published on our website, unlimited online and telephone support and technical assistance, and access to all content published on the website.
Other developers sell each annual license for a similar price to the original purchase. For a much lower price, we offer the option to use the latest version of the program. Naturally, failing to renew the maintenance contract means losing these rights.
In any case, when reactivating a license, we strive to minimize any financial impact on our clients, as we understand there may be various reasons why the service was discontinued.
ISTRAM is a powerful tool with thousands of features. Our support department was created to answer any question over the phone, from the most basic to the most complex. If you ever reach a critical point with your project, our technicians can help you immediately.
The quality of this service is one of our hallmarks and one of the things that sets us apart from our competitors. If you’re not a customer, you’ll know what we mean.
Although the application is very intuitive, to facilitate learning we offer in-person courses: basic, advanced, and specialized. Our trainers design and deliver the courses using the latest educational technologies, allowing you to use the program with guaranteed success in record time.