Probably, if you are thinking about buying one of our applications or if you are already a customer, you will be wondering what we are doing to continuously improve and thus ensure that your investment is profitable and productive. This section details the commitment we establish to our customers and which provides an added value envied by other companies.
Leadership and trust
ISTRAM is currently an industry leader. If you join us you will be a part of a large community of users spread worldwide. This trust is essential to invest in software. We offer it through our customer satisfaction.
For several years now, the trust of our users has been our best introduction. We don?t sell promises, we sell facts and future options. We sell tools to achieve results and meet job deadlines.
ISTRAM applications are always alive and available
Unlike other applications that migrate, change versions and disappear, ISTRAM is evolving day to day. Our customers present their own development requests, for which they receive a personal and direct service. Contrary to what happens with other products which need to wait for an annual review, our upgrades are available the moment they are programmed.
Please remember that the full availability of our support department is a decisive factor in order to profit from a fee or maintenance service. Our customers never stop their work longer than is absolutely necessary for us to programme the functionality requested. It is normally available in 24 hours and in just a few days for more complex developments.
Service commitment to our users
From the first licence we sold, at ISTRAM we have been offering a daily service with which our customers can benefit from the improvements and new functionalities continuously being developed. All of our customers, with no exception, can contact our developers and support technicians to express their needs and requests for improvement.
Technical assistance is contemplated as a working philosophy and our purpose. Our support department will listen to your problems and will resolve from the simplest question up to the most complicated one. We advice our customers on the best way to conceive the design of a project or implement the proper administration policy for quality and/or construction data.
We work together with our customers to deliver solutions
In today’s business environment, the demand of productivity is greater all the time. The calculation and measurement capabilities of our products are developed aiming for effectiveness and time reduction. Users of any ISTRAM application, ISPOL, ISCEO or ISLAB, waste no time in mechanical or tedious tasks because these are conducted by the applications.